Last updated: 2026-10-07
This policy applies to all bookings made on lifedream.net by approved company accounts. It is part of the Life Dream platform contract. If this page and the signed Arabic contract differ, the contract prevails.
1. Each offer has its own cancellation period
A room on Life Dream can have several offers from different suppliers. Each offer shows, before you book, how many days before arrival it can be cancelled free of charge. The conditions shown on the offer when you confirm the booking are the ones that apply, and they appear on the booking voucher.
2. After the free-cancellation period
Once the free-cancellation period ends, the booking automatically becomes Non-Refundable. It can no longer be cancelled or refunded, and 100% of the booking value is charged.
3. Non-refundable offers
An offer marked Non-Refundable, or one without a free-cancellation period, is non-refundable from the moment it is confirmed.
4. Refund of cancelled bookings
When you cancel within the free-cancellation period, the amount is credited to your Life Dream wallet within 48 hours. See Payments & refunds.
5. Amendments
Changes to dates or room type depend on the offer's conditions and on availability. An amendment may be treated as a cancellation plus a new booking at the current price.
6. No-show
A no-show is treated as a cancellation after the deadline: 100% of the booking value is charged.
7. Guest names (rooming list)
Bookings are made by room. Guest names are not required at the time of booking, so a company can book a block of rooms for a group. The buying company then submits the guest names and number of guests in the booking tabs on the platform (and in the destination's official system where required). The selling company reviews them and confirms the booking with the hotel.
8. Relocation guarantee
If the hotel cannot provide a confirmed room on arrival (for example, overbooking):
- The rate supplier must, at its own cost, provide alternative accommodation in the same hotel or in another hotel in the same area.
- The alternative hotel must be of the same or higher category, with a room upgrade, or at least the same room type, plus additional facilities to compensate the guests.
- The buying company and the guests pay nothing extra for the relocation.
- If the supplier fails or delays, Life Dream arranges the alternative itself and recovers the full cost from the supplier.
9. Force majeure
No party is liable for failure to perform due to events outside its control (natural disasters, epidemics, government decisions, etc.), as set out in the platform contract.
10. Support
24/7 support · Emergency: +20 100 791 4802 · WhatsApp +20 151 413 6563 · info@lifedream.net