Frequently asked questions
What is Life Dream?
Life Dream (also known as Life Dream Tours) is a B2B hotel booking platform at lifedream.net, operated by Life Dream ARG Group for Tourism & Hotel Services S.A.E., an Egyptian joint stock company (Commercial Registry No. 275735). Approved travel companies, hotels and suppliers use it to buy and sell hotel rooms.
Is Life Dream a registered company?
Yes. Life Dream ARG Group for Tourism & Hotel Services is an Egyptian joint stock company registered at the Cairo Investment Commercial Registry Office under No. 275735, Tax Registration No. 769-546-293. Registered address: Building 24, Block 16087, 5th District, El Obour City, Qalyubia, Egypt.
Can individual travelers book on Life Dream?
No. Life Dream works with companies only: travel agencies, tour operators, hotels and hotel suppliers. Every account is reviewed before activation.
Does Life Dream sell Hajj or Umrah packages?
No. Life Dream specializes in hotel accommodation only. It does not operate Hajj or Umrah programs or sell flights.
How do I register my company?
Sign up at lifedream.net/signup, upload your commercial registry and licenses, and upload the platform contract signed and stamped. Our team reviews the application and activates the account.
Where do the hotel rooms come from?
From Life Dream's direct hotel contracts, from approved partner companies that hold direct hotel allotments, and from API integration with leading global B2B wholesalers.
How are prices set?
The selling company enters its net rate, the amount it receives. Life Dream adds a small platform margin. The price other companies see is the final price they pay, with nothing added at checkout.
Why does the same room show more than one price?
Different suppliers can offer the same room. Each offer shows its own price, meal plan and cancellation policy, so you can choose the one that fits your client.
What is the cancellation policy?
Each offer shows how many days before arrival it can be cancelled free of charge. Once that period ends, the booking becomes non-refundable and 100% of its value is charged. No-shows are charged in full.
Do I need guest names to book?
No. You book rooms, not individual guests, so you can book a block of rooms for a group. After booking, you submit the guest names and number of guests in the booking tabs on the platform. The selling company reviews them and confirms with the hotel.
What happens if the hotel cannot honor my confirmed booking?
The rate supplier must relocate the guests at its own cost to a hotel in the same area, of the same or higher category, with a room upgrade or at least the same room type, plus additional compensation. If the supplier fails, Life Dream arranges the alternative and recovers the cost from the supplier.
How do I pay?
By bank transfer, or by topping up your Life Dream wallet and paying bookings from your balance. Life Dream receives payments only in bank accounts held in the company's name.
How long do refunds take?
When you cancel within the free-cancellation period, the amount is credited to your Life Dream wallet within 48 hours. Transfers of wallet balance to your bank account are made within the period agreed between Life Dream and your company.
Does Life Dream issue invoices?
Yes. Electronic invoices are issued from the platform.
Can my company sell its own hotel allotments on Life Dream?
Yes. If you hold hotel contracts or allotments, you can add your net rates and manage availability from the same account, and use the same wallet to buy other rooms.
Which destinations does Life Dream cover?
Life Dream adds new destinations and hotels continuously. The current list is on the search page at lifedream.net/search.
How can I contact Life Dream?
Support is available 24/7. Emergency number: +20 100 791 4802. WhatsApp +20 151 413 6563, or email info@lifedream.net.